EC777 Privacy Policy

1 Overview & Introduction

EC777 (referred to herein as "we" or "the Platform") is an internationally licensed online gaming platform. We believe protecting each user's personal data is not just a legal obligation — it is our ethical responsibility.

This privacy policy explains what data we collect, why we collect it, how we use it, and what rights you have over your information. It applies whenever you use EC777's website, mobile app, or any of our digital services.

Our privacy policy is built in compliance with the General Data Protection Regulation (GDPR) and applicable international standards. Any updates will be reflected on this page, and registered users will be notified by email of any significant changes.

2 What Data We Collect

EC777 collects your information in three main ways: data you provide directly, data collected automatically through your usage, and data received from legitimate third parties.

Directly Provided Information

• At registration: full name, date of birth, email address, mobile number, and password.
• During KYC verification: a copy of your national ID, passport, or driving licence.
• At payment: bKash/Nagad/Rocket number or bank account details.
• When contacting support: details of your question or complaint.
• When updating your profile: address, occupation, and preferred language.

Automatically Collected Information

• IP address, device type, operating system, and browser information.
• A log of which pages you visited and how long you spent on them, and which games you played.
• Login and logout times, transaction history.
• Session data collected via cookies and similar tracking technologies.
• Device identifier (if using the mobile app).

Data Received from Third Parties

• Transaction confirmation data from payment processors.
• Verification results from identity verification service providers.
• Risk assessment data from fraud prevention agencies.

3 How Your Data Is Used

EC777 uses your personal data only for defined, legitimate purposes. We never use your data for unnecessary activities or without your knowledge.

• Account Management: For registration, login, identity verification, and account security.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Service: To resolve your questions and complaints promptly.
• Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
• Promotional Communications: To send you offers and bonus updates with your consent.
• Service Improvement: For platform analytics to improve your experience.
• Compliance with Legal Obligations: To comply with regulatory authority requirements.
• Responsible Gaming: To detect signs of excessive gaming and provide appropriate support.

4 Data Sharing & Disclosure

EC777 never sells your personal data. However, it may be shared with trusted third parties in certain specific circumstances.

Who Your Data May Be Shared With

• Payment Service Provider: Solely to process transactions with bKash, Nagad, Rocket, or your bank.
• Identity Verification Agency: To complete the KYC process with an authorized institution.
• Game Software Provider: Minimum data required to operate the games.
• Security & Fraud Prevention Services: For investigating suspicious activity.
• Legal Authorities: Upon a valid order from a court or government regulatory authority.
• Business Successor: In the case of a company merger or acquisition, though you will be informed in advance.

5 Data Protection Measures

EC777 protects your data using industry-leading technology. Our security measures are regularly verified through independent third-party audits.

• SSL/TLS Encryption: All communication between you and our servers is secured with 256-bit encryption.
• Data Encryption: Sensitive data (such as passwords and financial information) is stored in the database in encrypted form.
• Two-Factor Authentication: 2FA is available to add an extra layer of security to your account.
• Access Controls: Only authorized personnel have access to specific data.
• Server Security: Firewalls, intrusion detection, and regular security patching.
• AI-Powered Monitoring: Automated system for detecting unusual activity.
• Regular Backups: Regular secure backups to minimize the risk of data loss.

6 Cookie & Tracking Policy

EC777 uses cookies to enhance your experience and ensure the platform functions properly. Cookies are small text files stored on your device.

Cookies We Use

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Performance Cookies: To analyze how well the platform is performing.
• Functionality Cookies: To remember your preferred language and settings.
• Marketing Cookies: To show relevant promotions — only with your consent.

You can disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some platform features.

7 Your Right to Privacy

As an EC777 user, you have several important rights regarding your personal data. We are committed to making it easy for you to exercise those rights.

8 How Long Your Data Is Retained

EC777 retains your data only for as long as necessary — no longer. Retention periods depend on the type of data and applicable legal requirements.

Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be linked to you.

9 Children's Privacy

EC777 is strictly an adults-only platform. We do not allow anyone under the age of 18 to register or use our services.

We do not knowingly collect personal data from minors. If a minor has registered using false information and we become aware of it, the account will be closed immediately and all associated data will be deleted.

10 Contact Us

For any questions about our Privacy Policy, to exercise your rights, or to submit a complaint, please contact our dedicated Privacy Team.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Language: Support available in Bengali and English
• Response Time: Typically within 24–48 business hours

Once we receive a rights request from our privacy team, we will verify your identity before proceeding.